Customer Service Representative

STATUS: Full-time contract-to-hire
CATEGORY: Customer Service Representative, Level 1 (Non-Manager)
SALARY: $8.50 to $9.50 per hour based on experience
LOCATION: Work from home

Smart Office Solutions, Inc. is a leading communication technology provider in the direct sales and marketing industry, helping companies effectively communicate with thousands of independent sales agents. Our team of experts create partnerships with clients and develop communication strategies that include conference calling, replay lines, web conferencing, unified messaging, and other communication-related services.

Known throughout our industry as the best in customer service, we pride ourselves on personal attention. As a smaller and relatively fast-growing company, this is an excellent opportunity to start a career with a customer-oriented, cutting-edge communications company!

For more information, visit www.SmartOfficeSolutions.com.

This CSR position is a contract-to-hire tele-worker position, meaning you work from your home answering calls, emails, and using the Internet to complete your duties, all while avoiding the stressful job commute. If you are a motivated, friendly, energetic, and experienced customer service person who considers themselves an excellent employee, who can listen with patience, calm customers down, and solve technical issues, then this is the position for you!

	Working with a team managing inbound customer inquires; providing product and service information, troubleshooting, training customers, updating account information, logging calls and call resolution, returning customer messages, replying to customer emails, processing incoming purchase orders, routing customer inquiries to proper departments.
	Work well with deadlines and be able to effectively prioritize
	Generate and distribute order acknowledgements to customer, new customer training
	Accept and process phone, fax, email, and Internet orders
	Track ongoing service issues
	Perform random customer satisfaction calls
	Prepare reports as required by management
	Update existing and create new training manuals when needed
	Build strong knowledge of services offered to assist in customer up-sell and preparation for handoff to sales manager
	Additional activities as directed by management

	Demonstrated customer service skills, preferably 2+ years of proven customer service success within an inbound service environmen
	Ability to operate in a fast-pace, multi-tasking environment
	Strong written, verbal, interpersonal, and phone communication skills
	Must be articulate, professional, and possess a strong customer service mindset with attention to detail
	Strong computer background using MS Word, Excel, and the Internet
	Ability to learn quickly including our proprietary system for managing customers
	Excellent follow-up and relationship building skills - a people person!
	High school diploma or equivalency
	Uninterrupted work-at-home environment
	Up-to-date computer running Windows XP
	High speed Internet connection (DSL or cable modem, no dialup)
	A phone line that can be dedicated for work use during working hours

FOR IMEMDIATE CONSIDERATION, please fax or email your resume, references, and contact information to:

Referral Program

Due to a strong increase in demand for our services, we are currently expanding our Referral Sales Channel. Our Referral Program provides you the opportunity to offer our enhanced services to your clients while building a strong residual portfolio.

As a member of our Referral Program, you simply refer us to the customer and we take it from there. We handle the sales pitch, applications, order fulfillment, billing, and customer service. There are no sales quotas or commitments on your part.

	Full suite of services
	Residual commissions
	No quotas or commitments
	Aggressive pricing strategy
	Minimal training required
	Highest quality services
	Rapid order fulfillment
	Highly praised customer service department
	Ethical company, backed by the Direct Selling Association (DSA), Direct Selling Women's Alliance (DSWA), and other industry associations
	Commissions paid on time every month

If you are a motivated, ethical, energetic, hard working, and self-driven individual or company, we are looking for you! Earn up to 10% RESIDUAL COMMISSION on select services and begin building the residual portfolio of a lifetime. To learn more about joining our highly successful Referral Program, please contact Scott at 800.891.8601 x108 or email scott@SmartOfficeSolutions.com for further details.